Customer service at my job generally involves irate people....or unsuspecting people who suddenly turn irate after having a chat with me. My COD tonight was not lacking in the iratacy (look, Carrie. I made up a word! If you see it on the news, I get all rights to the founding of it. *wink*)
If you've been to the movies, then you know you've spent a month's worth of grocery money at the concession stand. Yes, the goodies are expensive. Clue, folks....we make no money at the box office. Movie companies stay open because of concessions. Thank you for feeding my child and me. And in order to get the most out of our customers, we don't allow outside food and drink. HELLO?! Makes sense right?
This evening one of our concessionists was serving a couple when I noticed the female had brought in a cup from another establishment. I waited for my staffer to say something the entire time she assisted them with their order of nachos. As the couple paid, it was evident nothing was going to be said to them so I spoke up.
"Excuse me ma'am. I don't know if she mentioned it but we don't allow outside food and drink."
She said, "It's just water."
"I'm sorry. We still can't allow you to bring it in."
"Not even water?"
"No ma'am. Unless there are dietary restrictions, we don't allow outside food or drink. We can throw it away for you."
"This is my cup. I brought it."
"Well, it's our policy."
During the entire exchange, her male companion crossed his arms and just stared at me. He gave this look that he was going to kick my ass. Oooo, the look of anger. How fierce it can be! If you don't know me, realize that I'm not thwarted by such looks. My mother can give sterner looks than any one person I know. The kiss of death, her looks say. So, some anonymous male is not going to scare me one bit. I just looked him right in the eyes the duration of the conversation.
They walked away with her mumbling her little curses about me. I can see them whisper to each other and I thought for a moment by the look of their body language they may just go down the hall towards their movie anyways in spite of me. After a few more words between each other, the woman walked to one of the officers of the night and said something and pointed to her cup. He nodded and she walked out of the door....presumably to put it in her car.
Not even twenty minutes later, one of the other concessionists approached me and said that he received a customer complaint about me. A woman was upset because I had made her get rid of her water. His words of what she said?
"I guess she's the manager and thinks she's all that!"
And his response? "Yes, ma'am. She is."