I can not go into long detail because I'm not at a computer and I am flaming pissed to the point of vomiting. Please take my word for the moment that Charter Communications are serviced and staff by a bunch of untrained moronic buffoons. I was disconnected in August after paying a late bill. They've continued to charge me. Used my deposit to pay the bill. Charged me more and now is sending notice that they're disconnecting me.
Spoke to the following people today: Cesar who transferred me to Michael who hung up on me. Called back and spoke to Clara who transferred me to Jonathan who sucks at his job in the retention department. After my angry reply to his repeating that I'Ve had service since August, he reluctantly transferred me to Brian, a supervisor. He pissed me off even more before finally telling me that I have to provide proof that there was an order for disconnection.
Charter's service is intermittent at best. Its customer service is full of poorly trained representatives who have obviously never heard of customer service. And evidently the customers are responsible for not only their bills but for providing proof for Charter's errors which include the human factor and its new billing platform, which manages to make it difficult for employees to find the accounts but no problem billing charges.
Use Time Warner. Use Verizon. Use Direct TV. Use an antenna and magic beans for all I care. Hell, I'll act out your favorite shows if you want. BUT DO NOT USE CHARTER!
Spoke to the following people today: Cesar who transferred me to Michael who hung up on me. Called back and spoke to Clara who transferred me to Jonathan who sucks at his job in the retention department. After my angry reply to his repeating that I'Ve had service since August, he reluctantly transferred me to Brian, a supervisor. He pissed me off even more before finally telling me that I have to provide proof that there was an order for disconnection.
Charter's service is intermittent at best. Its customer service is full of poorly trained representatives who have obviously never heard of customer service. And evidently the customers are responsible for not only their bills but for providing proof for Charter's errors which include the human factor and its new billing platform, which manages to make it difficult for employees to find the accounts but no problem billing charges.
Use Time Warner. Use Verizon. Use Direct TV. Use an antenna and magic beans for all I care. Hell, I'll act out your favorite shows if you want. BUT DO NOT USE CHARTER!
Eric....
I will be stopping by the Charter office probably tomorrow. If things aren't resolved then, I may just take you up on your offer of contacting you.
Posted by: Naomi | 11 November 2009 at 07:41 PM
Hello!
My name is Eric Ketzer, and I am a Manager with Charter Communications. We are terribly sorry for the poor service you have received, and would like to help get your situation resolved. Please send an e-mail with the name, address, and phone number on the account to [email protected]. Also, please include a brief explanation of the current issue, and we will get it corrected ASAP.
Thanks for your time, Eric
Posted by: Eric Ketzer | 06 November 2009 at 08:04 AM